ImageVision’s objective is to clearly understand our customer’s requirements and to consistently deliver products and services that meet or exceed their expectations. That defines our perspective on Total Quality Management & Complete Customer Satisfaction.

ImageVision is committed to continuous quality improvement process discipline through the linkage of customer feedback, manufacturing process and design improvements, with documented ties to Customer Satisfaction Reporting System (CSR's) with root cause analysis and resolution of problems.

We use detailed Customer Service Reports (CSR's) to track any and all issues that arise during manufacturing, or installation in the field. We use change order processes for engineering, fabrication and assembly to insure root causes analysis of all problems.

This quality assurance process discipline insures that problems are fully resolved and not repeated. The key to success in this area is documented quality assurance management processes.

Attributes of our Quality Assurance Processes

• Continuous Process Improvement
• Immediate Registration of Issues & Problems
• Documented Process Tools
  – Consistently Applied (examples on left)
• Customer Service Reports – CSR’s
• Root Cause Analysis of Problems
• Resolution that Eradicates Future Problems;
  Not Repeats
• Engineering Change Orders - (ECN’s)
• Continuous Employee Engagement
  
  Our Goal: TQMS that Delivers
  Complete Customer Satisfaction!
  

 

ImageVision’s primary manufacturing facility in Houston, TX is registered to ISO 9001:2008, Certificate Number 2006-OSL-AQ-7875 and to ISO 13485:2008, Certificate Number 2006-OSL-AQ-0650.

In addition, this facility maintains both the Texas Department of Health (Cert # 30003848601) as well as FDA registration (FDA# 0033199) which requires compliance and being independently audited to the FDA's GMP Quality System, Regulation 21 CFR 820.

Our secondary fabrication facility, located in Magnolia, TX has completed extensive training and evaluation of ISO 9000 certification, and elected to implement disciplines learned into their manufacturing processes without completing the certification process.

These disciplines, coupled with our own "closed loop" Customer Satisfaction Reporting System, insure that any problems that occur are fully addressed and are resolved in a manner that they do not repeat themselves in the future.